Player Welfare

Responsible Gaming at kx98

We want every player in Bangladesh to enjoy kx98 safely. Our responsible gaming tools and resources are here to help you stay in control at all times.

21+

kx98 is strictly for players aged 21 and above. We enforce age verification on every account. If you are under 21, you must not use this platform.

Our Commitment to Responsible Gaming

At kx98, responsible gaming is not a box-ticking exercise — it is a core part of how we run our platform. Gambling is entertainment, and we want it to remain that way for every player on our platform in Bangladesh. We recognise that for a small number of people, gambling can become harmful, and we have built a suite of tools to help players stay in control before that happens.

Our responsible gaming programme covers deposit limits, session time controls, reality check notifications, cooling-off periods, and full self-exclusion. All tools are available through your kx98 account settings or by contacting our support team at any time. We also enforce a strict 21+ age policy and apply responsible gaming monitoring across all accounts automatically, so that we can identify players who may need additional support before they ask for it.

Responsible Gaming Tools

Six tools available to every registered kx98 player, activated instantly from your account settings.

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Deposit Limits

Set daily, weekly, or monthly caps on how much you can deposit. Reductions take effect immediately; increases require a cooling-off period.

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Session Time Limits

Choose a maximum gaming session length. When your time is up, kx98 automatically logs you out — no overrides allowed.

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Self-Exclusion

Take a break for 30, 90, or 180 days, or request permanent exclusion. During exclusion, your account is fully suspended.

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Reality Checks

Enable timed pop-up reminders that show how long you have been playing during a session, keeping your time in focus.

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Activity History

Review your full play history, total deposits, total withdrawals, and net win/loss figures at any time from your account dashboard.

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Cooling-Off Period

Request a short cooling-off break of 24 hours to 7 days — your account is paused and no deposits or bets are accepted during this time.

1

Deposit Limits in Detail

Setting a deposit limit is one of the most effective ways to keep gambling within a budget you are comfortable with. kx98 allows every registered player to set a daily, weekly, or monthly deposit ceiling on their account at any time, at no cost, and without any effect on their ability to play within the limit they have set.

  • Daily deposit limit: the maximum total amount you may deposit across all payment methods (bKash, Nagad, Rocket, Upay, Visa, Mastercard) within a 24-hour rolling window.
  • Weekly deposit limit: the maximum total amount depositable across a 7-day rolling period. Useful if you prefer to manage your budget on a weekly basis.
  • Monthly deposit limit: the maximum total amount depositable within any calendar month. The most common choice for players who prefer an overview across their full monthly budget.
  • All three limit types may be active simultaneously. The most restrictive limit that applies at any given time is the one that governs what you may deposit.

To reduce a limit, simply update it in your account settings — the new lower limit takes effect immediately. To increase a limit, you will need to wait a mandatory cooling-off period (minimum 24 hours for daily limits, 7 days for weekly limits, and 30 days for monthly limits) before the increase becomes active. This delay is intentional: it protects you from impulse decisions made in the heat of a gaming session.

2

Time-Out and Session Controls

kx98 provides two distinct time-based tools to help you manage how long you spend on the platform in any given period. Both tools are available free of charge from your account settings.

  • Session time limits: choose a maximum duration per gaming session — for example, 1 hour, 2 hours, or a custom period. When the limit is reached, you will be automatically logged out. You cannot override this automatically; a manual re-login is required, which creates a natural pause.
  • Cooling-off period: request a short break of 24 hours, 48 hours, 72 hours, or 7 days. During a cooling-off period your account is fully paused — no deposits, bets, or logins are accepted. This is lighter than full self-exclusion and is suitable when you feel you need a few days away from the platform.
  • Reality check reminders: enable optional notifications at intervals of your choice (every 30, 60, or 90 minutes) that display how long your current session has lasted and your net gaming result for the session. These reminders are designed to keep you aware and present rather than allowing time to slip by unnoticed.

Time control tools work best when used alongside deposit limits. We encourage all kx98 players in Dhaka, Chittagong, Sylhet, and across Bangladesh to set both a deposit limit and a session time limit when they first create an account.

3

Self-Exclusion

Self-exclusion is the strongest responsible gaming tool kx98 offers. If you feel that gambling is no longer under your control — or if you simply want a longer break — self-exclusion suspends your account entirely for the period you choose. During a self-exclusion period, no deposits, bets, bonuses, or logins are permitted. Here is how to request self-exclusion:

1

Log in to your kx98 account and navigate to Account Settings, then to the Responsible Gaming section.

2

Select "Self-Exclusion" and choose your preferred exclusion period: 30 days, 90 days, 180 days, or permanent exclusion.

3

Confirm your request. Self-exclusion takes effect immediately and cannot be reversed during the active exclusion period — even if you contact support.

4

If you cannot access your account, contact [email protected] directly to request self-exclusion by email. Include your registered name and email address. We will process your request within 24 hours.

When a self-exclusion period ends, your account does not automatically reactivate. You must contact kx98 support to request reactivation, and a mandatory 24-hour reflection period applies before the account is reopened. For permanent exclusion, no reactivation is available. Any funds remaining in your account balance at the time of self-exclusion request are held securely and can be withdrawn following the standard withdrawal process once your exclusion period ends (or immediately for permanent exclusion, subject to identity verification).

4

Warning Signs of Problem Gambling

Gambling problems can develop gradually. Many players who experience harm do not immediately recognise it. The following warning signs are commonly associated with gambling that has moved beyond entertainment into something that is causing real harm. If you recognise any of these patterns in your own behaviour, please contact our support team immediately.

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Gambling with money set aside for essential expenses such as rent, food, utility bills, or school fees.

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Chasing losses — increasing bet sizes or deposit amounts in an attempt to win back money already lost.

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Lying to family or friends about how much time or money you are spending on gambling.

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Feeling restless, irritable, or anxious when not gambling, or when trying to reduce or stop gambling.

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Borrowing money from others, taking loans, or selling personal possessions in order to fund gambling activity.

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Neglecting work, studies, family responsibilities, or social relationships because of time spent gambling.

Recognising a warning sign is a sign of strength, not weakness. The sooner you act, the easier it is to regain control. Use the responsible gaming tools in your kx98 account settings, or contact our support team directly — we are here to help, not to judge.

5

Age Verification — 21+ Only

kx98 operates a strict 21+ age policy. Every new account registration requires date of birth confirmation, and identity verification documents are required to activate full account functionality. Any account found to belong to a person under 21 will be immediately closed, all associated funds will be returned, and the matter will be escalated in accordance with our obligations.

Parents and guardians in Bangladesh are encouraged to use parental control software on shared devices to prevent underage access to online gambling platforms. If you believe a minor has accessed the kx98 platform using your account or device, contact [email protected] immediately so we can investigate and take appropriate action.

6

Tips for Playing Safely

Even for players who are not experiencing any gambling-related problems, following a few simple principles makes for a healthier, more enjoyable gaming experience. kx98 recommends all players in Bangladesh keep the following in mind:

  • Only gamble with money you can afford to lose — treat it as the cost of entertainment, not as a way to earn income.
  • Set a budget before you start your session and stick to it regardless of whether you are winning or losing.
  • Take regular breaks. Step away from the screen, eat a meal, or spend time with family — especially during Eid, Pohela Boishakh, or other holidays when time at home is valuable.
  • Never gamble when you are feeling stressed, upset, tired, or under the influence of alcohol. Emotional states impair decision-making and increase the risk of harmful patterns.
  • Balance gambling with other activities. kx98 is one form of entertainment among many — cricket, football, kabaddi, and time with friends and family are all part of a healthy lifestyle.
  • Remember that the house always has a mathematical edge. Gambling outcomes are determined by RNG and cannot be predicted, influenced, or beaten through any strategy over the long term.
Need Help? Contact Us Now

If gambling is causing you distress — financially, emotionally, or in your relationships — please reach out to the kx98 responsible gaming team at [email protected] (plain text — not a clickable link). Our team is available 24/7 and responds in English. There is no judgment — only support. You may also use the self-exclusion or cooling-off tools in your account settings at any time without contacting support.

Play Safely at kx98

When you are ready to play, kx98 has hundreds of games waiting — from live casino to cricket betting and slots. Play within your limits and enjoy the experience.